Welcome to 121.help. By using this platform, creating an account, making a booking, registering a business, purchasing tokens, submitting content or using any related service, you agree to these Terms & Conditions.

121.help is an online booking and local business platform. The platform helps customers find and contact local businesses, make bookings and access business information. 121.help acts as an intermediary and is not responsible for the quality, safety, availability, pricing or outcome of services provided by businesses listed on the platform.

Customers agree to provide accurate information when making a booking, including their name, telephone number and booking details. By submitting a booking, the customer agrees that their telephone number may be shared with the selected business for the purpose of confirming, managing, changing or cancelling the booking.

By making a booking, the customer also agrees that the selected business may contact them by telephone regarding that booking or related service arrangements.

Businesses are responsible for keeping their profile, opening hours, services, prices, availability, advertisements, images and contact details accurate and up to date.

Businesses must use customer telephone numbers only for legitimate booking-related communication. Businesses must not misuse customer information, sell it, share it with unauthorised third parties, or use it for unrelated marketing without a lawful basis.

Users may receive booking confirmations, reminders, account notifications, service updates, platform announcements, promotional emails and local business advertisements. Marketing messages may be included together with service-related emails where permitted by law. Users may unsubscribe from marketing communications where an unsubscribe option is provided.

Token purchases, promotional upgrades, featured listings, advertising credits and similar digital services are non-refundable once purchased, activated, allocated or used, except where required by law.

Users and businesses must not upload, publish, advertise, link to or promote any unlawful, misleading, fraudulent, abusive, offensive, discriminatory, defamatory, pornographic, sexually explicit, violent, harmful or otherwise inappropriate content.

121.help reserves the right to review, reject, remove, restrict, suspend or permanently block any account, business profile, advertisement, review, image, content or access to services where we believe these Terms have been breached, unlawful content has been submitted, abuse is suspected, or the safety, reputation or operation of the platform may be affected.

The platform may use cookies, analytics and similar technologies to operate the website, improve performance, remember user preferences, improve security, measure traffic and support advertising or marketing features. More details are provided in the Privacy Policy and Cookie Policy.

121.help may update these Terms & Conditions, platform features, pricing, token systems, advertising rules or services at any time. Continued use of the platform after changes means that you accept the updated terms.

These Terms & Conditions are governed by the laws of England and Wales.

121.help respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect information including:

Name

Email address

Telephone number

Booking details

Business profile information

Account information

Device and browser information

IP address

Cookies and analytics data

How We Use Your Information

We use personal information to:

Create and manage user accounts

Process and manage bookings

Provide customer support

Send booking confirmations and reminders

Improve platform functionality and security

Detect fraud, abuse and unauthorised activity

Deliver platform updates and communications

Provide advertising and promotional services

Sharing Information

When a booking is made, the customer's telephone number and booking information may be shared with the selected business where necessary to manage, confirm, modify or cancel the booking.

We do not sell personal information to third parties.

Businesses receiving customer information through the platform are expected to process such information responsibly and in accordance with applicable data protection laws.

Marketing Communications

Users may receive service-related emails, booking notifications, platform announcements and promotional communications.

Users may opt out of marketing communications where an unsubscribe option is available. Service-related communications may still be sent when required for the operation of the platform.

Cookies and Analytics

121.help uses cookies and similar technologies to:

Remember user preferences

Maintain user sessions

Improve website functionality

Measure website performance

Analyse visitor activity

Improve advertising and marketing services

Data Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, disclosure, alteration or destruction.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements or maintain platform records.

Your Rights

Depending on applicable law, users may have rights to:

Access their personal information

Request correction of inaccurate information

Request deletion of personal information

Object to certain processing activities

Request a copy of their personal data

Contact

Questions regarding this Privacy Policy may be sent to:

info@121.help

Changes to this Privacy Policy

121.help reserves the right to update this Privacy Policy at any time. Continued use of the platform following changes constitutes acceptance of the updated policy.